SMS Terms and Conditions

CCL Internal Testing & Demo Line (Short Code 222020)

Operated by Community Connect Labs

Program Description

Short code 222020 is operated by Community Connect Labs (CCL) exclusively for internal testing, quality assurance, and client demonstration purposes. This program is not a public-facing consumer messaging service, and phone numbers are not collected through public advertising or general marketing channels. Numbers are enrolled directly by CCL staff and, where applicable, by prospective or existing client stakeholders who have agreed to participate in a product demonstration or testing session.

Message content on this short code may vary depending on which client program flow, feature, or use case is being tested or demonstrated at a given time (e.g., public benefits enrollment reminders, appointment scheduling, civic information flows). No content sent on this short code represents a live, production consumer campaign.

Consent and Enrollment

By providing a mobile number for inclusion in a CCL test or demo session, participants (staff, prospects, or client stakeholders) consent to receive SMS messages related to that specific test or demonstration. Consent is obtained directly and verbally or in writing prior to enrollment and is not shared with, sold to, or used by any third party or affiliate.

Message Frequency

Message frequency varies depending on the test or demonstration session and is not recurring or scheduled on a fixed cadence.

Cost

Message and data rates may apply. Charges are determined by the participant’s mobile carrier and plan.

Opt-Out

Participants may reply STOP at any time to unsubscribe from further messages on this short code. A confirmation message will be sent, and no further messages will be sent after opt-out unless the participant re-enrolls.

Help

Participants may reply HELP at any time to receive support contact information. Support is also available at [email protected] or 1-866-777-3850 (Monday–Friday, 8 AM–6 PM MT).

Supported Carriers

Carriers are not liable for delayed or undelivered messages. Participating carriers include, but are not limited to, AT&T, T-Mobile, Verizon Wireless, and other major U.S. carriers.

Privacy

Use of this short code is also governed by our Privacy Policy, available at https://communityconnectlabs.com/ccl-222020-privacy-policy/, which describes how opt-in data collected through this program is handled.

Contact

Community Connect Labs — [email protected] — 1-866-777-3850

Last updated: July 2026