Revolutionizing Contact Centers with CommunityConnect Labs & Amazon Connect
Benefits
Reduce Burden on Call Center Staff:
Contact List Validation
Automatically triage requests to appropriate departament
Improve agent morale - decrease repetitive manual tasks
Improve Customer Experience:
Reduce call wait times
Schedule convenient call-backs
Language access
Problem
We understand the complex needs of call centers that may provide referrals, benefits screening, needs assessment or case management. At CommunityConnect Labs,
we specialize in transforming how government and nonprofit sectors connect with their clients. We understand the challenges of serving the diverse clients that you serve. We specialize in building solutions to reduce the burdens on your staff while improving customer experience.
As an Amazon Partner, we offer unmatched software development, configuration, and maintenance services to create a seamless omnichannel contact center solution tailored to your unique needs.
Full Professional Services
Many call centers are limited to voice only. Unable to communicate via SMS or on the social media that youth and underserved people prefer, there is a huge and widening gap of people who do not reach contact centers.
Our team can implement a comprehensive omnichannel solution– voice, IVR, SMS, email, webchat, social
media — that reaches people in the channels they prefer. Our services includes:
Software Development
Configuration
Maintenance
Unique Services To Improve Call Center Metrics
Chat bot
2-way SMS
Contact List Validation
Email/Phone Number and Contact Data Augmentation
Content Creation
Translations & Culturally Appropriate Messaging
Automated Contact Summaries
Save agent time with AI-assisted summaries across SMS, chat, voice
Analytics & Reporting
Create automated reminders and follow-ups
Client surveys
Contact us today to discover how we can help you revolutionize your communication strategy and maximize your impact.
Why Choose CommunityConnect Labs & Amazon Connect?
Deep Experience In Health and Human Services
We have deep experience and understanding of the needs of your clients and the support they need. We have customized solutions for clients with low-income Medicaid clients, clients who need health or mental health services and clients who need multilingual support. We have deep expertise in customer experience in programs such as Medicaid, LIHEAP, Public Health and Mental Health referrals, enrollment and follow-up.