Medicaid and Insurance Marketplace Chatbot Support
CCL knows how hard it can be to reach Medicaid and uninsured populations — they are low income, may move often and change phone numbers, and may not be comfortable reading or speaking English. That’s why we’ve introduced our suite of eligibility and redetermation tools to help you engage with individuals and families to make sure they’re completing steps to be enrolled in Medicaid or an alternative plan.
Key Features:
- List validation and scrubbing (email, physical address, phone number -- mobile and landline)
- Contact sourcing and enhancing - find address, emails, phone numbers
- Tailored outreach strategy (channels and content) for specific populations, e.g. the rural poor or tribal members
- Omnichannel outreach - reach members where they are via text, robocall, chat, or other
- Automatic contact updating
- Eligibility pre-screener - members can screen themselves to see if they're eligible using FPL calculator and more
- Virtual assistant (chatbot) for automated Q&A and referrals
- Member triage to self-service options (make an appointment, callback, etc.) or connect to live agent
Other Benefits:
- Available 24/7
- Multilingual
- Omnichannel - SMS, webchat, IVR robocall to landlines, WhatsApp, social media
- HIPAA-Compliant
- Full-service setup and ongoing tech support
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Detailed reporting dashboards
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Quality improvement planning
Data Insights and Impact Reporting
Resources
Use Case - Covering Wisconsin Medicaid Chatbot
Read about how we are helping to address critical gaps in access to information about Medicaid eligibility and redetermination in Wisconsin.
Digital Engagement Tips for Medicaid Members
CCL's 6 quick digital engagement tips for Medicaid and other insurance member outreach and communication.
Contact us
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Technical or Account Support
General Communication
For general queries, including partnership opportunities, please fill out the form below or email us: [email protected]