Digital Tools for Community Outreach
We use SMS, IVR (robocall) and chat to help augment the services your teams provide to communities.
Quickly and easily connect and answer questions, schedule automated check ins, or refer to resources. Broadcast messages to alert about upcoming elections, census, voter registration and more.
You can create sophisticated Q&A interactions, screen for eligibility, automate reminders, and conduct surveys for whatever programs you need in as many languages as you’d like.
We are technical and content design specialists with deep experience using digital tools to enhance communications with even the most difficult to reach populations.
Automated messages and chatbots help answer questions 24/7 when agents are unavailable and in multiple languages. Highest risk cases can be flagged for teams to prioritize.
We can help you to design broadcast (1-way) messaging to reach thousands at once or tailored conversational (2-way) automated messaging for specific populations who may need extra support with a specific process.
You can use your CCL platform solutions for as many programs as you’d like. For example, if your vaccine awareness campaign was successful, expand to include new alerts or offer in office visit reminder texts or daily wellness screeners for certain populations.
Texting and chat solutions are easy to use, often freely available, and can be offered in unlimited languages, including indigenous languages. Our team of content experts can help you adjust content for a full spectrum of literacy and technical literacy levels so that everyone feels included.
Use Cases & Demos
EITC Connect - Use Case
In 2017, the United Ways of CA began using our EITC Connect solutions to provide English and Spanish language versions of an EITC screening survey via SMS to clients who opted-in through their 2-1-1 system…
Mental Health SMS - Use Case and Demo
Try our Call4Calm mental health SMS program and read about how we helped the State of Illinois stand up a text messaging service in English and Spanish to help the community find critical behavioral health support.
Why Digital for Hard to Reach Populations?
- 90% of low-income people have mobile phones
- 95% of Americans text every day
- Text messaging is free to receive on most phone plans
- Text messaging reaches your clients where they’re at
“It’s important to obtain representative census data that not only provides an accurate portrayal of our diverse community but also ensures that San Jose receives its fair share of federal and state resources. Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA). Their text messaging tool will be particularly helpful in our community, where a growing number of our lowest-income residents live in non-traditional housing.”
- Sam Liccardo, Mayor of San Jose, California
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