Benefits Eligibility, Enrollment and Renewal Support
- Reduce number of individuals who lose Medicaid or other benefits coverage by engaging via text and chat
- Increase re-enrollment
- Help navigator and other teams prioritize highest priority cases
Virtual Assistant Chatbots for Government and Nonprofit
Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.
- Reduce inbound questions and call hold-times
- Provide answers to questions quickly, conveniently and confidential
- Allow citizens to access information anywhere, anytime
SMS for Citizen Engagement
- Deliver key information to educate, motivate and activate people to get a service.
- Broadcast time-sensitive and important information to a large list quickly and easily
- Enable people to find nearby resource locations and hours by just texting in their zip code
- Language Access: Multiple languages available