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Digital Outreach Solutions for Government Agencies and Nonprofits

CommunityConnect Labs provides nonprofits and government agencies with effective and efficient digital engagement solutions such as Chatbot, SMS Text and Interactive Voice Response (IVR).

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Solutions

Benefits Enrollment and Renewal Solutions

  • Reduce number of individuals who lose Medicaid or other benefits coverage
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases
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SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate and activate people to get vaccinated
  • Send out time-sensitive and important vaccination information to a large list quickly and easily
  • Enable people to find nearby vaccination locations and hours by just texting in their zip code
  • Language Access: Multiple languages available
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Customer Service Virtual Assistant Chatbots

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.
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Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow residents to access information anywhere, anytime
Learn More

Benefits Enrollment and Renewal Solutions

  • Reduce number of individuals who lose Medicaid or other benefits coverage
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases
Learn More

Customer Service Virtual Assistant Chatbots

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.
‍
Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow residents to access information anywhere, anytime
Learn More

SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate and activate people to get vaccinated
  • Send out time-sensitive and important vaccination information to a large list quickly and easily
  • Enable people to find nearby vaccination locations and hours by just texting in their zip code
  • Language Access: Multiple languages available
Learn More

Benefits Eligibility, Enrollment and Renewal Support

  • Reduce number of individuals who lose Medicaid or other benefits coverage by engaging via text and chat
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases
Learn More

Virtual Assistant Chatbots for Government and Nonprofit

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.
‍
Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow citizens to access information anywhere, anytime
Learn More

SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate, and activate your target audience to access services.
  • Broadcast time-sensitive and important information to a large list quickly and easily
  • Enable people to find nearby resource locations and hours by just texting in their zip code
  • Language Access: Multiple languages available
Learn More

CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts.

Kelly Thomasson
Secretary of the Commonwealth of Virginia
City of San Jose

Everything you need for digital outreach and engagement,
ready in a matter of days.

Visit our Services Page to learn more.

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Testimonials

"CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts."
Kelly Thomasson
Kelly ThomassonSecretary of the Commonwealth of Virginia
"It's been really exciting to have the opportunity to work alongside CCL in the development of new, streamlined ways to connect and interact with individuals needing health insurance help. The CCL team is accommodating, committed, and shares our drive to find new ways to simplify access to the most appropriate health coverage and health care."
Allison EspesethDirector, Covering Wisconsin
"When I think of CCL, I think of creativity, diligence, long hours, and grace under pressure.”
David WakelyDeputy Program Director for Individual Resident Engagement, Vaccine External Relations, COVID-19 Response, Minnesota Dept. of Health

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