Professional Services and Software Tools for Government Agencies and Nonprofits
CommunityConnect Labs enables nonprofits and government agencies to provide impact-driven and equitable services for all. We provide digital solutions that aim to reach and engage underserved and hard to reach individuals and families.
Customer Experience Solutions
Benefits Enrollment and Renewal Solutions
- Reduce number of individuals who lose Medicaid or other benefits coverage
- Increase re-enrollment
- Help navigator and other teams prioritize highest priority cases
Customer Service Virtual Assistant Chatbots
Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.
Key Features:
- Reduce inbound questions and call hold-times
- Provide answers to questions quickly, conveniently and confidential
- Allow residents to access information anywhere, anytime
SMS for Citizen Engagement
Benefits:
- Deliver key information to educate, motivate and activate people to get vaccinated
- Send out time-sensitive and important vaccination information to a large list quickly and easily
- Enable people to find nearby vaccination locations and hours by just texting in their zip code
- Language Access: Multiple languages available
CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts.
Kelly ThomassonSecretary of the Commonwealth of Virginia
CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts.
Connect, Listen, and Nudge
Our mobile messaging platform supports 2-way communication via text, chat, IVR (robocall) or all.
Appointment Reminders
Send personalized, automated reminders for deadlines and events: reduce no shows and decrease busywork.
Surveys
Conduct robust surveys with 3x the response rate of traditional methods. Leverage skip logic and randomization.
Eligibility Screening
Enable clients to evaluate their eligibility for programs like SNAP and LIHEAP with no wait time, then direct them to services.
Intelligent Referrals
Connect your clients to assistance based on their needs and preferences, like language and location.
Document Verification
Visually verify addresses, employment, and other info via image sent by text. No more faxes, scanners, or computers for clients.
Broadcast Messaging
Send mass broadcast text messages to clients to keep them informed about services and other relevant information.
AI Virtual Assistant
Allow clients to engage with a virtual assistant available 24/7 to answer their questions or direct them to resources.
Everything you need,
ready in a matter of days.
CommunityConnect Labs’ solutions are built to meet the operational demands of governments and providers.
Scalable, reliable, and secure.
Fast Deployment
Your solution will be up and running in days. There’s no software to learn, there’s no monthly training. We configure and test all the software for you.
Easy Changes
Changes are easy and quick. Our solutions are highly flexible and our implementation specialists are here to make changes when your workflows call for them.
Simple Pricing
Our total solution pricing is simple and predictable. It includes everything – services, technology and 3rd party SMS fees. And we know that things can change, so we don’t nickel and dime you for those changes.
Easy to Integrate
Our modular solutions are designed to be easily customized to fit into your existing workflow – no code needed. Or you can make something fancy with our engineering resources.
Reliable and Secure
Our enterprise-class security and SLA is trusted by leading government agencies.
Let Us Help You Achieve Your Mission
Get in touch with the CommunityConnect Labs Team
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