CommunityConnect Labs

Conversational Consistency: NLP-Powered Chatbots vs. LLM-Powered Chatbots

Check out CCL's six tips for medicaid renewal for member engagement during unwinding.
5 best practices for SMS, Chatbots and the Digital Language Divide.
Key take-aways for Medicaid unwinding from the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar.
Check out CCL's top 5 tips for Medicaid Unwinding.
An overview on how CCL partnered with Covering Wisconsin to find solutions to their three challenges.
CCL partnered with Ventura County to provide SMS surveys at regular intervals to assess mood and wellbeing. Respondents with consistently low mood ratings were offered to connect with a mental health professional.
How Wisconsin leveraged digital tools to get ahead of the curve
If you’re interested in networking with other customer experience leaders, sharing your expertise in the area of CX and transforming government services, here’s our recommendations for events you don't want to miss.
The CCL Methodology describes the four-part feedback loop we use to reach underserved populations and drive outcomes.
The Census is designed to count every resident in the United States, and it does so every ten years. The data collected is used to distribute over a trillion dollars in federal funds to states and localities for programs residents rely on, such as Medicaid, Medicare, and Head Start, and services such as hospitals, roads, and parks.
The definition of “public charge” has been very narrow, so the government had rarely denied applications based on those grounds.2 However, on Aug. 12, 2019, the Trump administration announced a new rule that will modify “public charge” policies and will go into full effect 60 days from Aug. 14, 2019.
At CCL, we’ve been utilizing social media platforms to increase vaccination rates in Latino families based in San Mateo County, California. We’ve recently analyzed a bilingual ad campaign on Facebook and Instagram using three distinct messaging approaches, single-image ads and video content.
At CCL, we’ve been utilizing social media platforms to increase vaccination rates in Latino families based in San Mateo County, California. We’ve recently analyzed an ad campaign on Facebook and Instagram that featured single-image ads with three distinct messaging approaches. 
Messaging that captures interest and promotes social connection is key to reaching under-served populations. Here’s a brief round-up of three recent viral campaigns targeting key audiences.
Vaccination engagement tactics are shifting across the US to in-person, door-to-door canvassing. The pros? Meeting people where they’re at.The ability to have a face-to-face conversation. Efficiently targeting specific geographic neighborhoods, a tactic that mimics how disease is spread.
Reports on state vaccine incentive programs are showing mixed results, with many citing dwindling rates of vaccination. It’s difficult to draw conclusions because vaccination rates have continued a steady decline nationally since April 2021’s significant uptick, which occurred due to ample supply and increased eligibility for most Americans.
Vaccine incentives have been powerful drivers of vaccination rates around the country since the state of Ohio made the news with their Vax-a-Million campaign in mid-May. Behavioral Economist, Katy Milkman, explains that the success of vaccine lotteries boils down to two key components: heavy media coverage and individuals believing their odds of winning are higher than the reality.
The twice-as-transmissible Delta variant of COVID-19 poses a unique threat… to unvaccinated populations. Good news: reports indicate that vaccines being distributed in the US are effective against the highly-transmissible Delta variant (Source: LA Times).