Medicaid Renewal: Digital Strategy Tips for Member Engagement
Check out CCL’s six tips for medicaid renewal for member engagement during unwinding.
SMS, Chatbots and the Digital Language Divide: Best Practices for Multilingual Messaging
5 best practices for SMS, Chatbots and the Digital Language Divide.
Webinar Recap: “Expert Strategies to Leverage Technology & Data for Medicaid Unwinding”
Key take-aways for Medicaid unwinding from the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar.
5 Tips for Medicaid Unwinding
Check out CCL’s top 5 tips for Medicaid Unwinding.
Case Study: Health Enrollment Screener and Contact Center
An overview on how CCL partnered with Covering Wisconsin to find solutions to their three challenges.
Wisconsin Anticipating the End of the COVID-19 Public Health Emergency
How Wisconsin leveraged digital tools to get ahead of the curve
The Top Government Events to Attend to Connect with Like-Minded Customer Experience Leaders
If you’re interested in networking with other customer experience leaders, sharing your expertise in the area of CX and transforming government services, here’s our recommendations for events you don’t want to miss.
The CCL Methodology – A Virtuous Circle of Practice
The CCL Methodology describes the four-part feedback loop we use to reach underserved populations and drive outcomes.
CommunityConnect Labs Helps Minnesota Beat Census Participation Records Amid Global Pandemic
The Census is designed to count every resident in the United States, and it does so every ten years. The data collected is used to distribute over a trillion dollars in federal funds to states and localities for programs residents rely on, such as Medicaid, Medicare, and Head Start, and services such as hospitals, roads, and parks.
Changes to Public Charge Rules
The definition of “public charge” has been very narrow, so the government had rarely denied applications based on those grounds.2 However, on Aug. 12, 2019, the Trump administration announced a new rule that will modify “public charge” policies and will go into full effect 60 days from Aug. 14, 2019.