We use chat, SMS, WhatsApp and IVR (robocalling) to help health programs to:
Improve outcomes, reduce appointment no-shows, and engage consistently with your target audience between visits
Align outreach strategy with target HEDIS measures (maternal health, chronic disease management)
Reduce workload and phone call volume for health workers and support staff
Help patients access information in their preferred language
Not only remind patients or clients of upcoming visits, but nudge them to arrive prepared with the right documents
Measure program impact
Offer alternative channels to communicate that can be anonymous (chatbot) or more comfortable than live calling for some groups
Automated messages and chatbots help answer questions 24/7 when teams are unavailable. Workflows can be as universal or specific as needed.
We can help you to design broadcast (1-way) messaging to reach thousands at once or tailored conversational (2-way) automated messaging for specific populations who may need extra support with a specific process or require daily check ins.
You can use your CCL platform for as many programs as you’d like. For example, if your vaccine awareness campaign was successful, expand to include new alerts or offer in office visit reminder texts or daily wellness screeners for different populations.
Texting and chat solutions are easy to use and comfortable for many literacy levels. They can be offered in unlimited languages, including indigenous languages. Our team of content experts can help you adjust content to be as inclusive as you need.
ICFS Ventura 211 partnered with CCL to create an SMS tool and graphic (emoji) mood survey for automated behavioral health follow-up and continuous monitoring.
Try our Call4Calm mental health SMS program and read about how we helped the State of Illinois stand up a text messaging service in English and Spanish to help the community find critical behavioral health support.
We’re proud to work with governments, nonprofits and foundations of all shapes and sizes.
Need more information? Have a question?
We’re here to help! If you’re an existing customer with technical issues, please email your account representative and check out our Knowledge Base
For general questions, including partnership opportunities, please fill out the form below or email us: [email protected]
