CommunityConnect Labs

Digital Solutions for Health Programs and Plans

We use chat, SMS, WhatsApp and IVR (robocalling) to help health programs to:

  • Improve outcomes, reduce appointment no-shows, engage with high risk populations in between visits
  • Align outreach strategy with target HEDIS measures (maternal health, chronic disease management)
  • Reduce workload and phone call volume for health workers and support staff
  • Help patients access information in their preferred language
  • Not only remind patients or clients of upcoming visits, but nudge them to arrive prepared with the right documents
  • Measure program impact
  • Offer alternative channels to communicate that can be anonymous (chatbot) or more comfortable than live calling for some groups

Key Benefits

Automated messages and chatbots help answer questions 24/7 when teams are unavailable. Workflows can be as universal or specific as needed.

We can help you to design broadcast (1-way) messaging to reach thousands at once or tailored conversational (2-way) automated messaging for specific populations who may need extra support with a specific process or require daily check ins.

You can use your CCL platform for as many programs as you’d like. For example, if your vaccine awareness campaign was successful, expand to include new alerts or offer in office visit reminder texts or daily wellness screeners for different populations.

Texting and chat solutions are easy to use and comfortable for many literacy levels. They can be offered in unlimited languages, including indigenous languages. Our team of content experts can help you adjust content to be as inclusive as you need.

Why use these tools for hard to reach populations?

  • 90% of low-income individuals have mobile phones
  • 95% of Americans text every day
  • Text messaging or robocalls (for landline users) are free to receive on most phone plans
  • Offer additional ways to communicate easily and quickly
  • Can be translated into many languages, building trust with populations that may not have linguistically appropriate support
  • Continuous touch points and check-ins maintain engagement and find highest risk individuals when unresponsive

Use Cases & Demos

Ventura 211 - Behavioral Health Mood Survey

ICFS Ventura 211 partnered with CCL to create an SMS tool and graphic (emoji) mood survey for automated behavioral health follow-up and continuous monitoring.


Mental Health SMS - Use Case and Demo

Try our Call4Calm mental health SMS program and read about how we helped the State of Illinois stand up a text messaging service in English and Spanish to help the community find critical behavioral health support.

-Program Participants, Ventura 211 Behavioral Health SMS

Our Clients

We’re proud to work with governments, nonprofits and foundations of all shapes and sizes.

Contact us

Need more information? Have a question?

Technical or Account Support

We’re here to help! If you’re an existing customer with technical issues, please email your account representative and check out our Knowledge Base

General Communication

For general questions, including partnership opportunities, please fill out the form below or email us: [email protected]

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