Chatbots and SMS for Government Services
Impact Spotlight: California City Chatbot
*estimate over one year
Text Messaging Features:
Minnesota Census Awareness Campaign
1.4M+ citizens reached via text and robocall in under 24 hours
4 languages offered (English, Spanish, Hmong, Somali)
Chatbot offered a HelpDesk for citizens to ask questions and receive additional resources, freeing up staff time.
Click the photo to read the Minnesota Census Case Study Blog Post
Interested in adding a chatbot to your city's website,
or using text to engage with more citizens?
Check out our blog for tips and best practices for designing an equitable digital outreach solution for your community.
Check out CCL’s six tips for medicaid renewal for member engagement during unwinding.
5 best practices for SMS, Chatbots and the Digital Language Divide.
Key take-aways for Medicaid unwinding from the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar.
An overview on how CCL partnered with Covering Wisconsin to find solutions to their three challenges.
How Wisconsin leveraged digital tools to get ahead of the curve