CommunityConnect Labs

Chatbots and SMS for Government Services

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Chatbot features:

Impact Spotlight: California City Chatbot

*estimate over one year

Text Messaging Features:

Impact Spotlight

Minnesota Census Awareness Campaign

1.4M+ citizens reached via text and robocall in under 24 hours

4 languages offered (English, Spanish, Hmong, Somali)

Chatbot offered a HelpDesk for citizens to ask questions and receive additional resources, freeing up staff time.

Click the photo to read the Minnesota Census Case Study Blog Post

Interested in adding a chatbot to your city's website,
or using text to engage with more citizens?

Check out our blog for tips and best practices for designing an equitable digital outreach solution for your community.

What Makes A Good Chatbot?

Chatbot, courtesy of DALL-E A question for the ages — what makes a good chatbot? Chatbots aren’t just about shoving the latest generative AI technology

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