Digital Outreach Solutions for Government Agencies and Nonprofits

CommunityConnect Labs enables nonprofits and government agencies to offer simple, impact-driven, and equitable digital engagement solutions for all. We provide multilingual chat and text platforms that aim to reach and engage underserved and hard to reach communities.

Solutions

Benefits Enrollment and Renewal Solutions

  • Reduce number of individuals who lose Medicaid or other benefits coverage
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases

SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate and activate people to get vaccinated
  • Send out time-sensitive and important vaccination information to a large list quickly and easily
  • Enable people to find nearby vaccination locations and hours by just texting in their zip code
  • Language Access: Multiple languages available

Customer Service Virtual Assistant Chatbots

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.

Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow residents to access information anywhere, anytime

Benefits Enrollment and Renewal Solutions

  • Reduce number of individuals who lose Medicaid or other benefits coverage
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases

Customer Service Virtual Assistant Chatbots

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.

Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow residents to access information anywhere, anytime

SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate and activate people to get vaccinated
  • Send out time-sensitive and important vaccination information to a large list quickly and easily
  • Enable people to find nearby vaccination locations and hours by just texting in their zip code
  • Language Access: Multiple languages available

Benefits Eligibility, Enrollment and Renewal Support

  • Reduce number of individuals who lose Medicaid or other benefits coverage by engaging via text and chat
  • Increase re-enrollment
  • Help navigator and other teams prioritize highest priority cases

Virtual Assistant Chatbots for Government and Nonprofit

Overwhelmed by inbound calls? Maintain your agency's level of service during increased public demand for information.

Key Features:

  • Reduce inbound questions and call hold-times
  • Provide answers to questions quickly, conveniently and confidential
  • Allow citizens to access information anywhere, anytime

SMS for Citizen Engagement

Benefits:

  • Deliver key information to educate, motivate and activate people to get a service.
  • Broadcast time-sensitive and important information to a large list quickly and easily
  • Enable people to find nearby resource locations and hours by just texting in their zip code
  • Language Access: Multiple languages available

CommunityConnect Labs proved one of our most valuable partners in reaching out to and engaging Virginia's hardest to count communities. The team was incredibly responsive, dedicated, and innovative in approach and played a significant role in our efforts.

Kelly Thomasson
Secretary of the Commonwealth of Virginia
City of San Jose
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Everything you need for digital outreach and engagement,
ready in a matter of days.

Visit our Services Page to learn more.

Testimonials

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