Service Navigator
Quickly collect information from clients via mobile message and use it to direct them to the right service provider.
Problem
Navigating services is a maze for individuals experiencing homelessness given an ever-increasing number of service providers, specific criteria for receiving services, and little availability.
Solution
Quickly assess clients’ needs and preferences, responding with the right services and provider for them.
Benefits
- Match clients to resources based on their language, location, and preferences
- Track individual referrals with unique links
- Save staff and client time spent on the phone or commuting for a referral appointment
- Get 3x standard survey response rate
- Get responses 2x faster than traditional surveys
How It Works
Upload client contacts / promote number to opt in for referrals
Write short survey to assess clients’ needs
Clients complete survey
Segment referrals based on clients’ answers to survey
See engagement metrics