About Us
CommunityConnect Labs enables government agencies and nonprofits to use digital outreach and mobile messaging to connect with hard to reach populations.
Our Story
We empower our clients through technology
CommunityConnect Labs was created by the team behind GreatNonprofits after seeing the difficulties human services providers had connecting with hard-to-reach communities. We empower our clients through technology and expertise created through inclusive, human-centered design.
We have found that the most successful way to engage communities is to meet people where they are. Our solutions leverage the existing routines and channels that community members use every day.
- Technology : We provide digital engagement solutions including text messaging, interactive voice and web chat.
- Services : We provide strategic consulting, content design, and training to help our customers better connect and engage with underserved and vulnerable communities.
Our Clients
We’re proud to work with governments, nonprofits and foundations of all shapes and sizes.
Team
Perla Ni
Founder
Founder of CommunityConnect Labs, the Census Extension project and GreatNonprofits.
Daniel Kramer
Chief Operating Officer
Provides leadership and management for CCL's world-wide team
Michelle Centeno
Implementation Director
Leads the implementation of
CCL’s solutions for our clients.
Taylor Dankmyer
Director of Business Development and Client Success
Leads the Business Development
& Client Success team for CCL
Josh Levitan
Director of Product and Engineering
Leads the Product and Engineering
team for CCL.
Perla Ni
Founder
Perla is the founder of CommunityConnect Labs, the Census Outreach Project, and GreatNonprofits. Previously, she founded the Stanford Social Innovation Review, the leading journal on nonprofit management and philanthropy. She has served on the boards of Goodwill, America’s Charities and Network for Good. Perla holds a JD from Harvard Law School and a BA from UC Berkeley.
Betsy Leonhardt
Chief Operating Officer
Betsy provides leadership and management for CCL's world-wide team. She has two decades of experience leading strategy, growth and operations for tech and e-commerce organizations. Betsy has a degree in social work and has dedicated her career to support mission driven organizations like CCL.
Josh Levitan
Vice President Product & Engineering
Josh leads CCL's product and engineering functions. He is an expert on omnichannel digital messaging and conversational AI, particularly as it relates to healthcare.
Previously, Josh was Vice President of Product Management at a leading omnichannel SaaS platform, with over 1 billion consumer engagements per year, for a conversational AI-powered healthcare solution geared at increasing health equity and driving outcomes for hard to reach populations.
Sam McKelvie
Head of Customer Success
Sam leads the Customer Success team for CCL, driving our customer’s support, services, and data needs. She has a decade of mobile messaging experience working in social impact: government, non-profits, NGOs, charities, and advocacy organizations. Sam loves making CCL’s tools easy, accessible, and exciting for our customers.
Raj Dutta
Maneesha Dwivedi
Teeh Amaral
Engineer
Mukul Sirohi
Mary Sandoval
Nischala Reddy
Christina Jeffrey, MPH
Nelson Pinto
Andrea Lloyd
Samantha Fernandez
Contact us
Need more information? Have a question?
Technical or Account Support
We’re here to help! If you’re an existing customer with technical issues, please email [email protected] and check out our Knowledge Base
General Communication
For general queries, including partnership opportunities, please fill out the form below or email us: [email protected]