City Virtual Assistant
Answer Questions Automatically 24/7
- Increase customer satisfaction
- Multiple languages
- Fully managed implementation and maintenance
- Reduce staff burden by automating answers and workflows
- Omnichannel: Meet people where they already are. Use Virtual Assistant on Websites, SMS, Facebook Messenger, WhatsApp, and more.
- Robust Reporting: Real-time data on top questions asked, intent, and other performance metrics.
- Easy to Add: Cut and paste a few lines of code on your website and that's it -- no long integration process.
- Easy to Update: CCL handles updating chatbot training automatically so it gets smarter over time. Get detailed reporting on most-frequently asked questions to create new answers as needed.
- Integrate with FAQ: Have an FAQ today? CCL can integrate that FAQ into the Virtual Assistant to make content changes easy.
- Cost-effective: The cost to answer one question via Virtual Assistant is $0.25 compared to live agent calls at $6-$23.
Example City Virtual Assistant
*estimate over one year
