We use SMS, IVR (robocall) and chat to help augment the services your teams provide to communities.
Quickly and easily connect and answer questions, schedule automated check ins, or refer to resources. Broadcast messages to alert about upcoming elections, census, voter registration and more.
You can create sophisticated Q&A interactions, screen for eligibility, automate reminders, and conduct surveys for whatever programs you need in as many languages as you’d like.
We are technical and content design specialists with deep experience using digital tools to enhance communications with even the most difficult to reach populations.
Automated messages and chatbots help answer questions 24/7 when agents are unavailable and in multiple languages. Priority cases can be flagged for teams to prioritize.
We can help you design broadcast (1-way) messaging to reach thousands at once or tailored conversational (2-way) automated messaging for audiences that require specific support during a defined process.
You can use your CCL platform solutions for as many programs as you’d like. For example, if your vaccine awareness campaign was successful, expand to include new alerts or offer in-office visit reminder texts or daily wellness screeners tailored to your program audience.
Texting and chat solutions are easy to use, often freely available, and can be offered in multiple languages. Our team of content experts can help you adjust messaging for a wide range of literacy and technical familiarity levels to ensure accessibility across all audience types.
In 2017, the United Ways of CA began using our EITC Connect solutions to provide English and Spanish versions of an EITC screening survey via SMS to clients who opted in through their 2-1-1 system.
Try our Call4Calm mental health SMS program and read about how we helped the State of Illinois implement a text messaging service in English and Spanish to help residents access mental health information and resources.
90% of individuals in our target audiences have mobile phones
95% of Americans text every day
Text messaging is free to receive on most phone plans
Text messaging reaches your clients where they’re at
“It’s important to obtain representative census data that not only provides an accurate portrayal of our diverse community but also ensures that San Jose receives its fair share of federal and state resources. Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA). Their text messaging tool will be particularly helpful in our community, where a growing number of our lowest-income residents live in non-traditional housing.”
We’re proud to work with governments, nonprofits and foundations of all shapes and sizes.
Need more information? Have a question?
We’re here to help! If you’re an existing customer with technical issues, please email [email protected] and check out our Knowledge Base
For general queries, including partnership opportunities, please fill out the form below or email us: [email protected]
