CommunityConnect Labs


Benefits To Your Agency

Maximize Agency Resources

  • Save significant cost by reducing overtime or need to hire more staff 
  • Free up staff to handle more complex requests rather than time spent on common questions 

Improve Customer Experience 

  • Reduce frustration with long hold times 
  • Provides service on nights, weekends, holidays 
  • Deliver information in multiple languages and plain language for low literate groups
  •  Helps individuals understand benefits eligibility (SNAP, WIC, Medicaid, ACP, others)

Generate Critical Insights

  • Improve accuracy and consistency across channels using simple and actional data analytics dashboards
  • Data and reports provide key insights on what public needs, common questions asked, satisfaction measurements, and services screened for

Impact Spotlight

Statewide Medicaid Screener


Used Self Screener for Medicaid


Languages (English, Spanish, Hmong)


Hours of Staff Time Saved

Everything you need,
deployed in a matter of days.

CommunityConnect Labs’ solutions are built to meet the operational demands of governments and providers. It’s always scalable, reliable, and secure.

Fast Deployment

Your solution will be up and running in days. There’s no software to learn, there’s no monthly training. We configure and test all the software for you. You can sit back and just do your normal job.

Easy Changes

Changes are easy and quick. Our system is highly flexible and our implementation specialists are here to make changes to your workflow.  

Simple Pricing

Our total solution pricing is simple and predictable.  It includes everything – services, technology and 3rd party SMS fees. And we know that things change, so we don’t nickel and dime you for changes.

Easy to Integrate

Our modular solutions are designed to be easily customized to fit into your existing workflow – no code needed. Or you can make something fancy with our engineering resources.

Reliable and Secure

Our enterprise-class security and SLA is trusted by leading government agencies.