Client and Patient Engagement via SMS and IVR

The CommunityConnect platform is designed to quickly and easily connect with your community in the most accessible way – by mobile messaging with the option for voice calling when an individual does not want to text.

You can create sophisticated Q&A interactions, screen for eligibility, automate reminders, follow adherence protocols, and conduct surveys.

We work with leading governments,service providers, researchers, and nonprofits and we understand the needs for ease of use, accessibility, multi-language support, and scalability to communicate effectively with your communities.

Text Reminders

Remind your clients about deadlines, events, or appointments

Interactive Surveys

Conduct timely, robust and high-response surveys in multiple languages

Eligibility Screening

Screen potential clients for eligibility for assistance programs

Intelligent Referrals

Connect your clients to assistance based on their needs and preferences

Document Verification

Visually verify addresses, employment, and other info via image sent by text

Call Scheduling

Schedule call windows between clients and staff

Secure and Proven Software Tools for Government

Deliver citizen service and mission impact with our trusted platform.

Improve citizen service

CommunityConnect Labs provides a variety of tools and consulting services for government ranging from simple program reminders to full service survey creation and data analysis.

Text Messages improve Outreach

90% of low-income people have mobile phones
95% of Americans text every day
Text messaging is free to receive on most phone plans
Text messaging reaches your clients where they’re at

Secure, trusted, and compliant

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of Information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the Information we collect online. From a technology perspective, we use Aptible to secure data at rest. Aptible is a secure container development platform that helps us meet the technology requirements for HIPAA. All our individuals and processes are certified by an independent third party and perform regular compliance training.

Government agencies trust CommunityConnect Labs

“It’s important to obtain representative census data that not only provides an accurate portrayal of our diverse community but also ensures that San Jose receives its fair share of federal and state resources. Thanks to CommunityConnect Labs for helping our city leverage innovation to simply – and effectively – collect location-based data for our Local Update of Census Addresses (LUCA). Their text messaging tool will be particularly helpful in our community, where a growing number of our lowest-income residents live in non-traditional housing.”

– Sam Liccardo, Mayor of San Jose, California

Our data policy

CommunityConnect Labs does not collect any data on our users and your clients beyond that which is specifically asked as a question via our tools. We associate this data with the cellphone number used to contact the user. All data collected in this way is visible in our contacts view and can be deleted or exported by you. CommunityConnect Labs stores all data that is uploaded by you to our platform, which may include and is not limited to phone numbers, client names, or other custom information. This data is available in our contacts view and can always be deleted or exported by you.