CommunityConnect Labs

Utility Application Helper

Easily collect incomplete documents and automate reminders to applicants

Many people start, but don’t complete their utility/home energy application enrollment or recertification.

Get all the required documents from your Utility assistance or home energy assistance applicants. Reduce the burdens on your staff to follow-up with applicants.

With Utility Application Helper, your applicants can get SMS reminders, and upload documents easily by taking a photo.  Your staff will receive required documents immediately.

Online Application Module

Benefits

  • Easy to use interface makes filling out an application a delightful experience

Features

  • No Account Creation needed – saves data dynamically
  • Collect data quickly and simply 
  • Smart form – uses your criteria to screen applicants
  • Available in multiple languages

Incomplete Application
Follow-Up Module 

Benefits

  • Reduce incomplete applications
  • 94% completed document upload
  • Save your staff time
  • 25% savings in Staff Time

Features

  • Reminders:  Send applicants automated reminders about deadlines or check-in on incomplete applications via SMS
  • Easy Document Upload:  Allow renters and landlords to take pictures of critical documents and text in the docs via text.  

Re-Certification Module 

Benefits

  • Reduce incomplete applications
  • 94% completed document upload
  • Save your staff time
  • 25% savings in Staff Time

Features

  • Notify clients about re-certification easily
  • Collect any updated data quickly
  • Easy Document Upload:  Allow renters and landlords to take pictures of critical documents and text in the docs via text.  

Click Wrap E-Signature Module

Benefits

  • Easily get signatures 

Features

  • Easy mobile phone signature
  • Save your staff time

Status Check

Benefits

  • Easier to access for applicants
  • Reduce customer service calls

Features

  • Easily check on status by text message
 

2nd Party Contact Module

Benefits

  • Reduce staff time to contact Property Managers
  • Reduces incomplete Property Manager applications

Features

  • Automated Outreach to 2nd Party Applicant:  Property Manager gets SMS text when tenant applies
  • Easy Application Info Collection: Property Manager can easily apply by SMS text
  • Easy Document Upload:   Take pictures of documents and send in by SMS text 
  • Easy Signature:  Collect E-Signature and get copy of signed application

Status Check

Benefits

  • Easier to access for applicants
  • Reduce customer service calls

Features

  • Easily check on status by text message
 

Achieve Your
Program Goals

The Staff portal saves your staff time – you can assign cases, customize your workflow, and process applications faster.

At-A-Glance
Applicant Data

See all application info and documents.  And communicate by email or text – right from this page.

Easily Find What
You Are Looking For

Robust search, browse and filter so that you can save time and stay on top of applications.

Report On Program Results

Robust reporting allows you to see if your program is meeting milestones.

Everything you need, deployed in a matter of days.

CommunityConnect Labs’ solutions are built to meet the operational demands of governments and providers. It’s always scalable, reliable, and secure.

Fast Deployment

Your solution will be up and running in days. There’s no software to learn, there’s no monthly training. We configure and test all the software for you. You can sit back and just do your normal job.

Easy Changes

Changes are easy and quick. Our system is highly flexible and our implementation specialists are here to make changes to your workflow.  

 

Simple Pricing

Our total solution pricing is simple and predictable.  It includes everything – services, technology and 3rd party SMS fees. And we know that things change, so we don’t nickel and dime you for changes.

Easy to Integrate

Our modular solutions are designed to be easily customized to fit into your existing workflow – no code needed. Or you can make something fancy with our engineering resources.

Reliable and Secure

Our enterprise-class security and SLA is trusted by leading government agencies.