Streamlining Medicaid Renewals and Decreasing Procedural Terminations in Hawaii Through Texts and Phone Call Outreach
In Partnership with (if applicable): The State of Hawaii Health & Human Services Overview of the Problem In Hawaii, over 450,000 people—almost a third of the state’s population—were enrolled in Medicaid/CHIP in 2023, with 45% of all children qualifying for Medicaid assistance. However, the process of determining eligibility and renewing can be complicated, leading to […]
Medicaid Renewal: Digital Strategy Tips for Member Engagement
Check out CCL’s six tips for medicaid renewal for member engagement during unwinding.
SMS, Chatbots and the Digital Language Divide: Best Practices for Multilingual Messaging
5 best practices for SMS, Chatbots and the Digital Language Divide.
Webinar Recap: “Expert Strategies to Leverage Technology & Data for Medicaid Unwinding”
Key take-aways for Medicaid unwinding from the Expert Strategies to Leverage Technology & Data for Medicaid Unwinding webinar.
5 Tips for Medicaid Unwinding
Check out CCL’s top 5 tips for Medicaid Unwinding.
Case Study: Health Enrollment Screener and Contact Center
An overview on how CCL partnered with Covering Wisconsin to find solutions to their three challenges.
How SMS follow-ups for one county’s behavioral health team reduced staff burden and improved participant well-being
CCL partnered with Ventura County to provide SMS surveys at regular intervals to assess mood and wellbeing. Respondents with consistently low mood ratings were offered to connect with a mental health professional.
Wisconsin Anticipating the End of the COVID-19 Public Health Emergency
How Wisconsin leveraged digital tools to get ahead of the curve
The Top Government Events to Attend to Connect with Like-Minded Customer Experience Leaders
If you’re interested in networking with other customer experience leaders, sharing your expertise in the area of CX and transforming government services, here’s our recommendations for events you don’t want to miss.
The CCL Methodology – A Virtuous Circle of Practice
The CCL Methodology describes the four-part feedback loop we use to reach underserved populations and drive outcomes.