Level Up Your Census Assistance with the HelpDesk
Millions of questions about the Census were asked in 2010, and even more are expected in 2020. However, local government and library staff don’t have the resources to address the volume and variety of questions or language needs of their constituents. To address the critical need to help constituents get their questions answered, CommunityConnect Labs developed the Question & Answer HelpDesk, an automated question & answer system available via text and web chat that can receive and answer users’ Census questions in multiple languages.
Increasing Recertification Rates with Text Messaging to Deliver Utilities Benefits
CCL partnered with Dollar Energy Fund to pilot “Utility Connect,” an SMS-based solution designed to reduce staffing burden, recertify enrollees and ease the process for document verification.
United Way Bay Area Expands Its Outreach Efforts with CCL’s Community Motivator
With the 2020 Census less than six months away, organizers are trying to reach as many of their constituents as possible. In order to scale their outreach efforts, the United Way Bay Area (UWBA), the ACBO for California’s Region 3, has incorporated CommunityConnect Labs’ Community Motivator solution.
181 Days Until Census Day: How San Mateo Plans to Achieve a Complete Count
Only 181 days remain until Census Day 2020. On Sept. 26, representatives from Santa Clara and San Mateo counties, along with Region 3 ACBO United Way Bay Area and Mercury Public Affairs, the state’s Census media partner, convened to discuss how they would leverage the remaining 181 days before the Census to enact effective and efficient implementation plans. From inspirational talks about the importance of the Census to texting pledges, the implementation workshop was not to be missed for organizers in the region.
How to Hire 500,000 Census Workers
CCL built a Field Staff Recruiter texting program that works as a job application assistant: helping screen, assist, and remind individuals who are interested in getting hired as Census workers. Learn the key takeaways of this program.
Microsoft Digital Transformation Showcase + CommunityConnect Labs
CommunityConnect Labs (CCL) is thrilled to be a featured partner in this fall’s Microsoft Digital Transformation Showcase in Washington, D.C.!
Get Out the Count: Outreach Strategies for October 2019
This month, let’s focus on your media and campaign strategy. From your strategic plan, you should have an idea of how you plan to use media to amplify awareness around the Census. Here are some things to consider.
Listen: Local Governments Lead the Way
With the 2020 Census around the corner, local governments have a very important job: to ensure that all of their constituents get counted! Engaging Local Government Leaders interviewed Perla Ni, CEO and founder of the Census Outreach Project, to discuss how local governments can get the job done.
Celebrate Hispanic Heritage Month by Ensuring A Complete Count
We’re celebrating Hispanic Heritage month by outlining a few ideas that will help ensure that the entire Hispanic community is counted in the 2020 Census. Governments, community-based organizations, and individuals can remind the Hispanic community that they are valued, and deserve to be counted.
Get Out the Count: Outreach Strategies for September 2019
Last month we blogged about the importance of creating your strategic plan for Census outreach. This month, let’s focus on your volunteers. From your strategic plan, you should have an idea about how many people you plan to help complete the Census in your community.