CommunityConnect Labs

Conversational Consistency: NLP-Powered Chatbots vs. LLM-Powered Chatbots

As we celebrate Christmas and welcome the New Year, it’s important to remind our communities about the relevance of the upcoming Census. The nonprofit Faith in Public Life (FPL) knows this, and that’s why they released the 2020 Census Christmas toolkit. It includes graphics that you or your organization can use for social media, as well as sample posts and emails.
CommunityConnect Labs' Census Outreach Project was recently featured as Amazon Web Service's re:Invent Conference. Watch this short video highlighting our work to help get 575,000 people counted in Census 2020.
Watch this short animated video and learn how the Community Motivator tool works.
Watch this short animated video and learn how the HelpDesk tool works.
With the 2020 Census approaching, it is important to engage individuals of all ages to get counted. On October 29th, Asian Americans Advancing Justice (AAAJ) hosted a webinar on how college students, organizations, and staff can get involved to ensure that college students are counted in the 2020 Census. If you weren’t able to attend, here are some key takeaways.
As 2019 draws to a close and Census Day rapidly approaches, people will begin to hear about the Census in ads, marketing materials, and social media. You can use this publicity to gain momentum and get constituents interested in and excited about the Census.
SMS texting can be a great option to reach constituents for a number of reasons. In order to make it effective, it’s critically important that best practices are followed for a long-lasting relationship between local government and its constituents.‍
The US Census Bureau released a sneak peek of the 2020 Census online form last week during the National Advisory Committee Fall Meeting. We broke down the details and pulled a few screenshots to walk through the details.
Due to all of the uncertainty around Public Charge and the new proposed rule, the Grove Foundation hosted the Public Charge Community Forum on October 31st to discuss new developments and showcase new Public Charge screening tools developed by CommunityConnect Labs and Immigration Advocates Network.
In May, researchers estimated that $880 billion dollars in federal funding was at stake if there was an undercounting in the 2020 Census. After digging in even deeper, a new total has surfaced, emphasizing the importance of achieving a complete and accurate count. According to researchers, there is now $1.5 trillion at stake.
CommunityConnect Labs (CCL), a California-based nonprofit that develops high-quality, affordable mobile text messaging solutions that enable state and local governments and other service providers to reach low-income and other hard-to-engage individuals, successfully launched its Community Motivator solution with partner organizations in the San Francisco Bay Area and Hawaii with the aim of increasing 2020 Census participation
If you haven’t started implementing your outreach plan yet, NOW is the time. As the weather across the nation begins to chill it’s time to capitalize on the workable weather we have left before snow hits the ground.
Millions of questions about the Census were asked in 2010, and even more are expected in 2020. However, local government and library staff don’t have the resources to address the volume and variety of questions or language needs of their constituents. To address the critical need to help constituents get their questions answered, CommunityConnect Labs developed the Question & Answer HelpDesk, an automated question & answer system available via text and web chat that can receive and answer users’ Census questions in multiple languages.
CCL partnered with Dollar Energy Fund to pilot “Utility Connect,” an SMS-based solution designed to reduce staffing burden, recertify enrollees and ease the process for document verification.
With the 2020 Census less than six months away, organizers are trying to reach as many of their constituents as possible. In order to scale their outreach efforts, the United Way Bay Area (UWBA), the ACBO for California’s Region 3, has incorporated CommunityConnect Labs’ Community Motivator solution.
Only 181 days remain until Census Day 2020. On Sept. 26, representatives from Santa Clara and San Mateo counties, along with Region 3 ACBO United Way Bay Area and Mercury Public Affairs, the state’s Census media partner, convened to discuss how they would leverage the remaining 181 days before the Census to enact effective and efficient implementation plans. From inspirational talks about the importance of the Census to texting pledges, the implementation workshop was not to be missed for organizers in the region.
CCL built a Field Staff Recruiter texting program that works as a job application assistant: helping screen, assist, and remind individuals who are interested in getting hired as Census workers. Learn the key takeaways of this program.
CommunityConnect Labs (CCL) is thrilled to be a featured partner in this fall’s Microsoft Digital Transformation Showcase in Washington, D.C.!
This month, let’s focus on your media and campaign strategy. From your strategic plan, you should have an idea of how you plan to use media to amplify awareness around the Census. Here are some things to consider.
With the 2020 Census around the corner, local governments have a very important job: to ensure that all of their constituents get counted! Engaging Local Government Leaders interviewed Perla Ni, CEO and founder of the Census Outreach Project, to discuss how local governments can get the job done.